If there is another app that integrates status in Outlook, you can choose to use Webex App instead, in Webex App, go to Preferences, select General > Show Webex availability in Microsoft Outlook.

If Webex App is the only app you have installed that integrates with status in Outlook then the integration is enabled by default. The New Outlook option for Outlook 16 does not support this integration. The interface may look different depending on the version of Outlook you're using.Ĭall-Click or click on a number to start a video call in Webex App. In Outlook, when you hover over someone's name, their contact card opens with options on how to contact them. Get in Touch with Someone in Webex App from Outlook Here's what the statuses look like in the app and in Outlook: The status that you see in Outlook comes from Webex App. You don't see any status for people that aren't in Webex App. See People's Status in OutlookĪnywhere that you see someone's name or avatar in Outlook, like in your meeting lists or your inbox, you also see their status in Webex App. If you experience this issue, we recommend that you only maintain one app registered to Outlook for status integration, and then uninstall, or reinstall Skype for Business. When you have more than one app registered to connect to Outlook for status integration, this can cause Skype for Business to crash. There’s a known issue with Skype for Business deployments. Before you integrate Webex App with Outlook for status, quit any other instant messaging apps that you use on your computer that connect to Outlook for status integration. Having more than one app integrated with Outlook can cause conflicts. Only maintain one app that integrates with Outlook for status. Then select Settings > General > Show Webex availability in Microsoft Outlook, and click Ok. If you have a free account and you have administrator rights on your computer, in Webex App, click your profile picture. New Outlook for Windows doesn't support Outlook presence integration with Webex App.

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